PTAC Staff

Pamela Poort, Director, Procurement Technical Assistance Center (PTAC)

Direct Dial: 231-722-7700 or Email Pam

Pamela Poort has been the Director of the Procurement Technical Assistance Center (PTAC) since 1989, counseling business owners in marketing their products and services to federal, state, local and international markets.  Ms. Poort has extensive experience in government contracting procedures and policies, government regulations, bid preparation, and pre- and post-award administration.

Pamela attended Grand Valley State University, from which she received a B.B.A. majoring in Marketing with a Minor in Management.  She completed the International Marketing Program from the Thunderbird Management Center, American Graduate School of International Management, and has received her Associates and Master’s Certificate from the George Washington School of Business.  Her studies related to government contracting are ongoing through the Defense Acquisition University and Federal Publications.

Pamela is a board member of the PTACs of Michigan, Inc., and is Chair of the By-Laws and Internal Policies Committees and also on the Finance Committee.  Poort is also a member of the Association of Procurement Technical Assistance Centers (APTAC), and has obtained the highest level of certification within APTAC, Certified Procurement Professional (CPP).  She is active with several Chambers of Commerce and Economic Development Organizations.

The PTAC provides government contracting assistance to all business types in a 13-county service area that includes: Allegan, Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, and Ottawa.

Shelia Polacco, Sr. Procurement Counselor, Procurement Technical Assistance Center (PTAC)

Direct Dial: 231-724-3187 or click here to send an email

Shelia Polacco has been with the Procurement Technical Assistance Center (PTAC) since 1998 and has nineteen years of previous government contracting assistance with a large defense contractor.  Shelia provides technical support to businesses, handling requests with strict confidentiality.  She performs initial counseling sessions and identifies and locates government bid opportunities.  She engages in one-on-one counseling to address client issues such as applications and registrations, marketing strategies, bid preparation assistance, and subcontracting opportunities.  Shelia assists area businesses in contracting with federal, state and local governments. 

Shelia has received her Associates Certificate in Government Contracting from the George Washington School of Business.  She is continuing her education through the Defense Acquisition University.  She is a member of the Association of Procurement Technical Assistance Centers (APTAC) and the PTACs of Michigan, Inc.

Portrait of Kelsey Rhoda

Kelsey Rhoda, PTAC Procurement Counselor

Direct Dial: 231-722-3751  or  Email Kelsey

Kelsey Rhoda joined the Muskegon Area First PTAC as a PTAC Procurement Counselor in October 2019. Kelsey’s passion for systems and working with others has lead her to thrive in highly-dynamic, team-based environments. Kelsey thrives under pressure and appreciates being able to utilize her expertise in systems, and organizing to conduct a successful team-oriented office environment. Kelsey’s experience and education with customer service, project management, and administration have lead her to the career path of being a PTAC Counselor, providing assistance to the business community interested in government contracting.

Kelsey graduated from Davenport University with an Associates in Business and a Bachelor’s of Science Degree in Healthcare Administration. Kelsey has started course-work to fulfill the Association of Procurement Technical Assistance Centers (APTAC’s) highest level of certification, the Certified Procurement Professional (CPP). Kelsey is taking classes from the Defense Acquisition University and Govology.

Kelsey is a member of APTAC, a national organization for members of PTACs nationwide, and the PTACs of MI, Inc., a Michigan member-driven organization for professional development. She is also a member of the National Contract Management Association (NCMA).